FAQs

1. How long does the custom made engagement ring process take?

The custom made engagement ring design process typically takes 4-6 weeks, depending on the complexity of the design and the availability of materials. We will provide you with an estimated timeline once your design is confirmed.

2. How do I measure my ring size?

You can measure your ring size using a ring sizer, or visit a local jeweller to get your finger sized. If you're unsure, we can help you find your correct size during the consultation. Call or Text : +61 492 911 235

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3. Can I use my own stones or materials in the design?

Yes, we can work with your own stones or materials as long as they meet the necessary quality and safety standards. Let us know during the Inquiry process, and we’ll guide you through it.

4. What materials do you offer?

We offer a variety of metals including gold (white, yellow, and rose), platinum. For stones, we provide diamonds, sapphires, rubies, emeralds, and more. Custom requests for other materials can be accommodated.

5. Can I see the design before it's made?

Yes! Once we've finalized the details, we'll create a digital 3D CAD Drawing or sketch of your design for your approval before we start production.

6. Can You Return a Custom-Made Engagement Ring?

At Denise Diamonds, custom-made engagement rings are uniquely crafted to your specifications, making them one-of-a-kind. As a result, we are unable to accept returns or offer refunds on custom designs once production has begun. However, we are committed to ensuring your satisfaction. If you have any concerns about your custom ring, we offer adjustments or modifications to make sure the final product meets your expectations.

For loose diamonds, we provide a 30-day return policy, allowing you the flexibility to ensure you are completely happy with your stone before it is set. Please note that the settings for custom-made rings are not eligible for return once crafted.

For more information on our custom jewellery process and return policies, feel free to contact our team.

7. How do you ensure the quality of diamonds and gemstones?

We source our diamonds and gemstones from trusted suppliers who adhere to strict quality standards. We ONLY offer certification from leading gemological institutions, such as GIA, IGI for your peace of mind.

8. What should I do if I need to make changes after placing my order?

If you need to make changes, please contact us as soon as possible. Depending on the production stage, some changes may be possible, though additional fees may apply.

9. How do I order a Custom Ring?

Browse our diamonds and settings, customize your design online, or simply contact us for a Free consultation. To start a design, you can contact us atsales@denisediamonds.com.au. OR call +61 492911235.

10. How long will it take to receive my order?

Approximately total in 6-8 weeks.

  • Loose diamond orders typically take 3-4 weeks.
  • Engagement rings with diamonds together for 4-5 weeks.
  • Custom-made designs take 6-8 weeks and
  • Wedding rings take approximately 4-6 weeks to complete.
11.Can I modify my order after placing it?

Yes, but changes must be made within 24 hours of placing the order.

12. What is your return Policy?

In order to guarantee the best experience for our Online Customers, We have a 30-day loose diamond return policy, which means you have 30 days after receiving your item to request a return. Please note that custom-made settings are non-returnable, but we provide resizing and adjustment services to ensure a perfect fit.

13. Can you return a Custom Ring?

At Denise Diamonds, custom-made engagement/ wedding rings are uniquely crafted to your specifications, making them one-of-a-kind.

As a result, we are unable to accept returns or offer refunds on custom designs once production has begun.

However, we are committed to ensuring your satisfaction. If you have any concerns about your custom ring, we offer adjustments or modifications to make sure the final product meets your expectations.

For loose diamonds, we provide a 30-day return policy, allowing you the flexibility to ensure you are completely happy with your stone before it is set. Please note that the settings for custom-made rings are not eligible for return once crafted.

For more information on our custom jewellery process and return policies, feel free to contact our team.

14. How do I initiate return?

Contact us within 30 days of receiving the item to start the return process.

15. Are engagement ring and wedding ring the same?

No, engagement rings and wedding rings are different, though both are used in the wedding tradition.

  1. Engagement Ring: This is typically given during a proposal and is often more elaborate, usually featuring a prominent diamond or gemstone. The engagement ring symbolizes the promise to marry.
  2. Wedding Ring: This is exchanged between partners during the wedding ceremony. Wedding rings are usually simpler, often a plain or minimally decorated band that complements the engagement ring.

After marriage, both rings are typically worn together, with the wedding ring placed closest to the heart (worn below the engagement ring on the same finger.