Denise Diamonds Lifetime Service Plan
For a one-time payment of $500, Denise Diamonds offers a comprehensive professional Lifetime Service Plan to ensure your Engagement ring remains as stunning as the day you first wore it. Our plan includes various essential services designed to maintain the quality and beauty of your cherished piece without any additional fees. The plan covers:
- Resize – Adjust your ring size as you need for the perfect fit.
- Re-tip –Strengthen prongs for added security to keep your diamond in place.
- Tighten – Secure any loose stones to ensure lasting durability.
- Refinish and Polish – Restore your ring’s shine and lustre for a brilliant look.
- Re-plate – Rhodium plating for white gold to maintain a lasting, radiant finish.
- Clean and Inspect – Regular inspections and cleanings for ongoing care.
Enjoy peace of mind with lifetime coverage on these services Once Per Year, all provided at no additional cost after your initial payment.
Keep your ring looking as beautiful as the love it represents.
Frequently Bought Together
CUSTOMER CARE
Orders
Browse our diamonds and settings, customize your design online, or simply contact us for a Free consultation. To start a design, you can contact us at sales@denisediamonds.com.au. OR call +61 492911235.
Approximately total in 6-8 weeks.
- Loose diamond orders typically take 3-4 weeks.
- Engagement rings with diamonds together for 4-5 weeks.
- Custom-made designs take 6-8 weeks and
- Wedding rings take approximately 4-6 weeks to complete.
Yes, but changes must be made within 24 hours of placing the order.
Returns
In order to guarantee the best experience for our Online Customers, We have a 30-day loose diamond return policy, which means you have 30 days after receiving your item to request a return. Please note that custom-made settings are non-returnable, but we provide resizing and adjustment services to ensure a perfect fit.
At Denise Diamonds, custom-made engagement rings are uniquely crafted to your specifications, making them one-of-a-kind. As a result, we are unable to accept returns or offer refunds on custom designs once production has begun. However, we are committed to ensuring your satisfaction. If you have any concerns about your custom ring, we offer adjustments or modifications to make sure the final product meets your expectations.
For loose diamonds, we provide a 30-day return policy, allowing you the flexibility to ensure you are completely happy with your stone before it is set. Please note that the settings for custom-made rings are not eligible for return once crafted.
For more information on our custom jewellery process and return policies, feel free to contact our team.
Contact us within 30 days of receiving the item to start the return process.
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